What Is Interactive Voice Response (IVR)?

An empty call center after a company implemented an interactive voice response system.

This blog will discuss a telecommunication technology that most of you are familiar with (and probably hate.) You might call them automated phone systems, but the real name of the technology is IVR, or Interactive Voice Response. We will briefly touch upon the history of IVR, its uses, and its uses. We’ll also discuss a … Read more

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