What Is an AI Chatbot? And What’s Behind it?

A friendly chatbot

The answer to the question “what is an AI chatbot?” can be a complicated one. First, as I explain in What is a Chatbot? Chatbots fall into either the rule-based or AI-powered categories. What is a Rules-Based Chatbot? Rules-based chatbots are also called decision-tree bots, and they follow a series …

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What You Need to Know About Chatbots, the Basics

A person using a cellphone to interact with a chatbot

Chatbots were first discussed by Alan Turing, an English PC researcher in his 1950 paper, “PC Machinery and Intelligence.” They are small programs that connect directly with people through chat. These connections can be defined by a series of rules or conditions or triggers (rules-based chatbots), or they can be …

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